Logo: BLACK BARON / Designer and creative director

FAQ

UPDATED 10/2020

1.
HOW DO I MAKE A PURCHASE ON YOUR SITE?

GO TO THE PRODUCT DESCRIPTION PAGE OF YOUR CHOICE AND CLICK THE TEXT LINK NEXT TO THE “BUY” ENTRY. YOU WILL BE REDIRECTED TO OUR ORDER PAGE. SIMPLY CHECK THE ITEMS BY ACTIVATING THE CHECKBOXES. FILL OUT THE ORDER FORM BY ENTERING YOUR EMAIL ADDRESS AND THE REQUIRED CONTACT INFORMATION. ACCEPT OUR ONLINE SELLING POLICY BY ACTIVATING THE CORRESPONDING CHECKBOX AND CLICK THE “ORDER NOW” BUTTON. THAT’S IT. YOU ARE ALL SET AND DONE.

2.
WHAT HAPPENS AFTER MY ORDER SUBMISSION?

AFTER CLICKING THE “ORER NOW” BUTTON ON OUR SITE, YOU WILL SEE AN ORDER CONFIRMATION PAGE. YOUR ORDER WILL BE SUBMITTED TO OUR SALES DEPARTMENT. YOUR ONLINE PURCHASE WILL BE REVIEWED BY OUR SALES STAFF FOR AUTHENTICITY AND IF IN ANY CASE, FOR ANY REASON, WE MIGHT CONTACT YOU VIA EMAIL FOR ANY INQUIRIES.

3.
HOW DO I GET MY ORDER CONFIRMATION?

OUR SALES DEPARTMENT WILL REVIEW YOUR ONLINE PURCHASE CAREFULLY. AFTER A SUCCESSFUL APPROVAL OUR STAFF WILL NOTIFY ITS CUSTOMERS VIA EMAIL. THE EMAIL YOU RECEIVE CONTAINING A PDF ATTACHMENT WILL SERVE AS AN ORDER CONFIRMATION AND AS YOUR INVOICE. PLEASE, KEEP THIS DOCUMENT IN A SAFE PLACE ON YOUR COMPUTER AND/OR MAKE A HARD COPY FOR FUTURE REFERENCE.

4.
HOW DO I PAY MY ORDERED ITEMS?

THE ORDER CONFIRMATION AND INVOICE YOU WILL RECEIVE FROM OUR STAFF VIA EMAIL CONTAINS ALL NECESSARY INSTRUCTIONS TO MAKE YOUR PAYMENT. YOU CAN PAY EITHER VIA IBAN MONEY TRANSFER OR VIA PAYPAL AS YOU WISH. NOTE, WE CAN ONLY PROCESS WITH THE DELIVERY OF THE ORDERED GOODS UPON A SUCCESSFUL RECEIPT OF YOUR PAYMENT IN ADVANCE. MAKE SURE TO INCLUDE THE INVOICE NUMBER LABELED IN THE ORDER DOCUMENT YOU HAVE RECEIVED FROM US BY ELECTRONIC MAIL. THIS IS IMPORTANT TO RETRIEVE YOUR MONEY TRANSFER.

5.
WHAT HAPPENS AFTER MY PAYMENT?

OUR SALES DEPARTMENT WILL INFORM ITS CUSTOMERS BY ELECTRONIC MAIL OF A SUCCESSFUL PAYMENT IN ADVANCE. THE EMAIL YOU RECEIVE WILL ALSO INCLUDE PACKAGING AND SHIPPING INFORMATION OF THE ORDERED GOODS. 

6.
WHEN DO I RECEIVE MY ORDERED GOODS?

THE PAYMENT CONFIRMATION YOU WILL RECEIVE BY ELECTRONIC MAIL FROM OUR SALES STAFF CONTAINS A TRACKING NUMBER TO FOLLOW THE JOURNEY OF YOUR PACKAGE ONLINE. DELIVERIES WITHIN THE USA, CANADA, MEXICO AND MOST EUROPEAN COUNTRIES ARE CARRIED OUT BY DEUTSCHE POST DHL AND/OR HERMES.

Logo: BLACK BARON / Designer and creative director

BLACK BARON

SITE ONLINE

SITE MAP

DESIGN / PHOTO / ART / MUSIC

SEPTEMBER 2012

HAUPTSTRASSE 2A

SITE TERMS

D-85293 REICHERTSHAUSEN

SITE BLOG

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